For questions on making a return, please call Marco at 1-800-BLAST-IT (800-252-7848).
All equipment returns must fall within 90 days from date of shipment, require a completed Return Material Authorization Form, Return Material Authorization (RMA) Number, and are subject to a twenty percent (20%) restocking charge.
Official Return & Credit policy, as outlined in Marco's Terms & Conditions:
Goods must be thoroughly examined prior to accepting delivery. Concealed damage due to transportation must be reported to the carrier within thirty-six (36) hours of delivery. Non-conforming merchandise or shortages must be reported to Marco within three (3) days of delivery. In either case, do not discard any packaging material.
All returns require a Return Material Authorization (RMA) Number and RMA Form. These will be provided to you upon request. All returns are subject to a twenty percent (20%) restocking charge.
Goods returned (except pursuant to warranty) must be in the unopened, original packaging, in new condition and in saleable condition. Costs incurred to repair goods returned in unsaleable condition (except for warranty service) will be deducted before any credit is issued. Goods returned in unsaleable condition and beyond repair will not be credited.
All returns, except those pursuant to warranty, must be shipped freight prepaid.
The 20% restocking charge applicable to returns made outside of warranty will be waived if: 1) an offsetting order of equal or greater value has been placed, and 2) the product is returned in its unopened, original packaging, and the product is not obsolete, custom produced or otherwise unsaleable.
If goods are not returned to Marco within 90 days of invoice date, they will be considered purchased and will not be credited. When the restocking fee is waived due to an offsetting order being placed the goods to be returned must be received by Marco within 90 days or they will be considered purchased and no credit will be given.